Testimonials

DB Marketing has proven to be an integral part in the development of the Zupps Group CRM project. Their years of experience in the automotive industry have provided valuable insight into how we, as a group, communicate to our customers and allowed us to shape our strategy accordingly. Given the importance of long-term retention of customers the flexibility of their service has allowed us to take giant steps forward as we juggle two challenging objectives – the long-term retention of customers and the immediate return on investment.

During the time which we have worked with DB Marketing not only has our internal CSI improved dramatically but we have seen a consistent ROI of over $50,000 per month. Needless to say, this trend has been met by DPs and Sales/Service Managers with great enthusiasm and support. When dealing with such a large-scale project certain challenges will always need to be overcome. Being that our goals, in essence, require an entire change within a company of 700+ staff, the DB Marketing management and staff have been more than accommodating to our ever-changing needs.

Whether it be booking services, delivery and service satisfaction calls or sales prospecting DB Marketing have a solid pool of highly-skilled telephone professionals at their disposal for almost any task. Managed by Danyale, Jay and Kale I find great peace of mind in the fact that they are willing to go the extra mile every time for the Zupps group.

David Lloyd-Lewis
Marketing Coordinator
Automotive Holdings Group (Queensland) Pty Ltd

I am delighted to recommend Danyale and the staff at DB Marketing. Frankly, the smartest move I made during the GFC was retaining the services of DB. The telemarketing kept my workshop bookings strong and resurrected many, many retail leads that sales staff could not.  I may not be here if not for DB.

Geoff McKenzie
Dealer Principal
Nova Ford

With over 10 years of service, I have absolutely no hesitation in recommending DB Marketing to any dealer that is focused on achieving high Service Retention and Complete Customer Satisfaction. The return on investment is well worth it.

Michael Bonnici
Dealer Principal
Bartons City Holden & HSV

DB Marketing has been carrying out marketing for Bryan Byrt Automotive Group for the past 10 years…….(we) chose to use DB Marketing due to their specialisation in all areas of sales and service marketing, service follow-up (repair orders), CVP/SSS, reminders and new vehicle releases….. (we) can highly recommend Danyale Lennon and her staff at DB Marketing.

Brendon Crowley
Dealer Principal
Bryan Byrt Automotive Group

I have used DB Marketing for a number of years now. The extra Repair Orders that are generated by having their consultants contacting our clients is remarkable. Management reporting ensures that I know exactly how efficiently their operators are working on a monthly basis.

Greg Eastment
Managing Director
Pacific Toyota